User Guide - Other

Last updated March 19, 2024

Use Justification

Users can find the option to “Change Use Justification” in the menu when clicking on their username in the upper right corner. This will allows users to change the reason they are using the system when switching between investigations without having to log off. The audit logs will capture this change.

Change Use Justification Option

Tabs

To open a new tab in the browser, use one of the following options:

  1. Right clicking on a link (shown below)
  2. CTRL+Click (Windows)
  3. CMD+Click (Mac)
This will keep the existing window open and present a new tab with the results from the link. You may move back and forth between those (and other) open tabs.

Right Clicking a Link Image

Tooltips

Hovering over certain fields will trigger a tooltip to appear. For example, hovering over the Relevant State drop down in Advanced Search will trigger the tooltip shown in the image.

Tooltip Example

Print

CrimeTracer being a browser-based application uses the browsers print function. Navigate to print (which varies depending on browser) or use the Ctrl-P (Cmd-P on Mac) combination to invoke the printing functionality.

Export

Navigate to print (which varies depending on browser) or use the Ctrl-P (Cmd-P on Mac) combination to invoke the printing functionality. Select Save as PDF in the Destination Dropdown.

Supported Browsers

Supported browsers include the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari. If you log in using an unsupported browser you will need to click past the warning shown below to proceed and some functions may not work as expected. (View image)

Success Story Link Image

Success Story

In the upper right main menu, click the option "Share Success Story." Clicking this link will take you to a form where you can share how CrimeTracer helped you in your work. We would love to hear from you!

Success Story Link Image

Help Menu

Click the ? in the Navigation Bar to find resources for CrimeTracer. The "Help" button will take you to the Help Files and other links will jump to specific sections within the Help Files. Clicking on "Contact Support" will open an email to support crimetracer.support@soundthinking.com for the user to fill in and send.

***Please note that all text and mugshots on this page are AI generated text and pictures.***