User Guide - Account

Last updated July 18, 2023

Log in

CrimeTracer is a web-based application. To log in, go to https://crimetracer.soundthinking.com/app/ and enter your email address. Once you hit Search, you will be redirected to your agency's log in page. Enter your credentials here.

Note: If this is your first time logging in, you may be prompted to change your password.

Activation

You will receive an email with the subject "CrimeTracer Account Setup" from Forensic Logic Support, support@forensiclogic.com as shown below.

Activation Email Image

Click the "Activation Link" to proceed to read the CJIS Security Policy. After you Accept the policy, you will be prompted to update your password. Navigate back to the home page and you will be able to login using your new credentials.

The link to the homepage, https://crimetracer.soundthinking.com/app/ is shown at the bottom of the email. You can favorite this link in your browser for convenience.

Note: The same email will appear for password resets. If you are unaware that your admin has requested this, ignore this message and nothing will be changed.

Log Out

Select your username in the upper right and select Logoff. You can also close your browser window, or the all open CrimeTracer tabs will exit the program and end your session.